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Returns & Exchanges Policy

BSKIN products are manufactured in the most stringent conditions at Korean laboratories. However, in the rare chance that your product has a defect or arrived damaged, you can receive an exchange on unused products (at least 2/3 of the contents remaining) up to 60 days from the date of receipt, or a refund of unopened, resalable items in original packages with receipt. Products must have been purchased directly from www.bskin.com (our website). We cannot process requests for returns or exchanges for BSKIN products purchased from other centres or outlets.

RETURN
Contact customer service at :

  • customercare_sg@bskin.com (for international customers)
  • customercare@bskin.com (for Indonesian customers)

within 60 days of receipt of items, and provide the following information:
  • Name
  • Email
  • Phone Number
  • Home Address
  • Order reference number
  • Product name and numbers
  • Reason for return

Please note that you are responsible for return shipping costs

Once your return is received and inspected by our fulfillment centers (usually within 7 business days of receipt), you will be notified and your refund of the original purchase price will be processed and issued within 30 business days.


EXCHANGE
Contact customer service at :
  • customercare_sg@bskin.com (for international customers)
  • customercare@bskin.com (for Indonesian customers)

within 60 days of receipt of items, and provide the following information:
  • Name
  • Email
  • Phone Number
  • Home Address
  • Order reference number
  • Product name and numbers
  • Reason for exchange

For damaged packaging that effects the product, you will receive a pre-paid shipping label.

Once your return is received and inspected by our fulfillment centers (usually within 7 business days of receipt), you will be notified and your replacement will be processed and issued within 30 business days.


LOCATIONS

Our product return/exchange location for international customers is:
Attn: BSKIN Returns & Exchange
HDI
211 Henderson Road
Henderson Industrial Park
#08-03
Singapore 159552


Our product return/exchange location for Indonesian customers is:
Attn: BSKIN Returns & Exchange
HDI
Menteng Office Park, Lantai 7
Jl. Probolinggo No. 18, Menteng
Jakarta Pusat 10350
Indonesia